Charlotte Emergency IT Services24/7 IT Support
1-hour response guarantee. Serving Charlotte, Concord, Gastonia, Monroe & surrounding areas 24/7.
Response Levels
Select your urgency level
CRITICAL Emergency
Business Stopped
On-site in 1 hour
$500 emergency response + $200/hour
"Network down during dinner rush - on-site in 30 min, back online in 3 hours. Saved our Friday night."
— TWF Burgers, Fort Mill
URGENT Response
Major Impact
Response in 2–4 hours
$350 emergency response + $150/hour
SAME DAY Service
Serious but Non-Critical
Same business day
$250 + $125/hour
Have you been hacked?
Do this while our engineer is on the way
Disconnect, don't power off
Unplug affected computers from the network or disable Wi-Fi — but do NOT turn them off. Powering off destroys forensic evidence.
Document what you see
Take photos of any error messages, ransom notes, or strange behavior. Note when it started and how many people are impacted.
Don't try to fix it
Do not delete files, run cleanup tools, or attempt repairs — it can destroy evidence and cause permanent data loss.
Wait for our call
Our technician will guide you through any additional steps when they call back. You're not alone in this.
Submit Emergency Request
Why our emergency rates?
You're not paying for "computer repair."
You're paying for:
Not an emergency? Use our contact form